Ford Fusion: Customer Assistance

Post-Crash Alert System. Transporting the Vehicle

Post-Crash Alert System The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the seatbelt pretensioners...

Getting the Services You Need

Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction...

Other information:

Ford Fusion 2013–2020 Service Manual: Brake Disc Shield. Removal and Installation

Removal NOTE: Removal steps in this procedure may contain installation details. Remove the brake disc. Refer to: Brake Disc (206-03 Front Disc Brake, Removal and Installation). Remove the bolts and brake disc shield. Torque: 106 lb...

Ford Fusion 2013–2020 Owners Manual: Utilizing the Mediation/Arbitration Program (Canada Only). Getting Assistance Outside the U.S. and Canada

Utilizing the Mediation/Arbitration Program (Canada Only). For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administer..